Verbal abuse against transgender passenger, SBS Transit takes action.

I came across this article  on Yahoo! Singapore only recently. It was written earlier this month on the 4th, but oh well better late than never. I’m just happy I still caught it. It’s such a pleasant surprise, and of course I want to record it here.

Leona Lo, a transgender woman, had reported to SBS Transit that a bus driver of theirs had yelled ‘ah kua’ at her, which is a derogatory term used to taunt effeminate men and transgendered women. To make matters worse, the drivers’ colleagues joined in by hooting and clapping.

Image from Yahoo! Singapore. Click photo to go there.

Yahoo! Singapore reported that besides writing a letter to SBS Transit to report the incident, Ms. Lo also posted it on her Facebook page, and that this created an uproar in the online community.’s article has more details. They had contacted the company and a spokesperson told them that they had conducted an investigation and identified the ‘Bus Captain’ (we call our bus drivers here ‘bus captains’ LOL) who committed the act.

“He is deeply apologetic and we will be taking disciplinary action against him. I would like to extend my deep regret to the complainant and to assure her that this is not something we at SBS Transit condone.”

However the spokesperson, a Ms. Tammy Tan whose post is the ‘Senior Vice President of Group Corporate Communications’ at ComfortDelgro which owns SBS Transit, declined to elaborate what disciplinary action exactly will be taken, citing company policies. She added that the incident was not something the company takes lightly, and that ‘this is the first time the company has received a complaint involving an employee using a gay slur on a passenger or member of the public.

Kudos, SBS Transit. I have to say I can’t help but feel touched and proud to hear that a Singapore company stepped up and addressed such a complaint and taking some form of action.

Okay, it could have been better and clearer if she had elaborated what exactly is the disciplinary action. Plus, from my understanding of the Fridae article, it seems that SBS Transit had declined an offer from Ms. Lo to give ‘a talk on diversity’, with the spokesperson saying instead that the company has in place “internal training processes which cover a wide range of topics.

But that’s okay. To me it’s like, ‘baby steps’, although this feels more like big strides, to be honest. I hope it’s not just me, being impressed that they have done the right thing firstly by taking Ms. Lo’s complaint seriously and conducting an investigation, and then by acknowledging that the verbal abuse act did happen and for apologising to Ms. Lo, getting a customer service representative to call her. Even Ms. Lo said that she is “happy with how SBS has handled the matter”.

Kudos also to for picking up the story and contacting the company, and most of all to Ms. Leona Lo for pursuing the matter instead of just suffering in silence and brushing it aside, even though the incident had initially made her feel intimidated. What an inspiration, not just to trans folks, but to everyone.

Ms. Lo told Fridae that she hopes it will be a learning experience for all, that such incidents need to be reported so that they can be stopped.

“I’ve received emails from transgender women humiliated by bouncers at nightclubs but when I ask them for an incident report they back out for fear of ‘reprisals’. In 2007, Lo offered to conduct diversity training for the employees of a bar where she was asked leave after she was told that the venue did not welcome “lady boys”.

Her compelling account and thoughts on her blog is a must-read.

2 thoughts on “Verbal abuse against transgender passenger, SBS Transit takes action.

    • Oh thanks so very much! It’s very kind and sweet of you to say this.

      When I started this blog I tell myself not to take it too seriously, to write for myself. Mostly to note down whatever stuff which catch my interest, for example this issue with Ms.Leona Lo and the SBS Transit driver. To learn from it, or simply to jot down my thoughts and feelings about it. To record them, if only to look back months or years from now. I mean, I think sometimes we look back at the person we were ten or twenty years ago and laugh or be proud or cringe at something we had felt or done or said. Or our opinion about something might have evolved to something a bit different. Things like that.

      But it’s such joy when people read it and like it haha!

      It’s been fun, the fun part is mostly reading other blogs like yours and the others on my blogroll lists! I’ve learnt so much from you all. I wish I can write more often; I’ve discovered that writing a single post can take up many hours if it involves research. Sometimes I come across interesting news that I’d like to write about, but I might be too busy at that time and over time I might forget it. But oh well, I’m also trying to be more active and exercise more haha…

      Thanks again for the kind thoughts, Cindy! Hugs.

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